Shipping & Delivery

Shipping & Delivery

1. Do you ship outside India?

Yes, we deliver to more than 200 countries in the world.

2. How much does shipping cost?

Shipping is free within India for all pre-paid orders above Rs. 1000

For orders delivery to UAE, Qatar, Oman, Bahrain, Kuwait, Malaysia, Singapore and Hong Kong:
1. Free on orders of Rs. 15,000 and above
2. Rs. 999 on orders of Rs. 10000 - Rs. 14,999
3. Rs. 799 on orders of Rs. 5000 - Rs. 9,999
4. Rs. 599 on orders up to Rs. 4,999

For orders delivery to UK, Germany & Netherlands:
1. Free on orders of Rs. 15,000 and above
2. Rs. 1,499 on orders of Rs. 10,000 - Rs. 14,999
3. Rs. 999 on orders up to Rs. 9,999

For orders delivery to USA, Canada, Australia and New Zealand:
1. Free on orders of Rs. 15,000 and above
2. Rs. 1,699 on orders of Rs. 10,000 - Rs. 14,999
3. Rs. 1,299 on orders up to Rs. 9,999

For orders delivery to all other countries:
1. Rs. 1,999 on orders of Rs. 10,000 and above
2. Rs. 1,499 on orders of Rs. 5000 - Rs. 9,999
3. Rs. 999 on orders up to Rs. 4,999

Based on destination and other logistics, we use multiple shipping partners including Shree Maruti, Anjani, DTDC, Blue Dart, DHL, FedEx and others. 

3. Are there any duties and taxes?

For deliveries within India, all prices specified on the website are inclusive of Indian taxes/GST.

For deliveries outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. Free Sparrow will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

4. How do I know my order has been placed?

Upon successful placement of your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.

5. How do I track my order?

Once you have placed an order, we will send you a tracking details through an email. You can track your order online using the given tracking details.

6. When will I receive my order?

Most styles will be shipped within 3-7 days of receiving the order. In case of expedited delivery requirement, we do process with priority on case to case basis.

Orders within India should reach the customer within 3-5 days after the date of dispatch. Orders outside India should reach the customer within 4-8 days after the date of dispatch.

7. Can I change my shipping address after my order has been placed?

Yes, you can. Please email us at [email protected] or call us at +91.900.423.5915 immediately. We cannot change a shipping address or redirect orders once items have been dispatched.

8. Do you have Cash On Delivery (COD) payment option?

Yes, we have COD payment option for orders up to Rs. 10,000. This facility is available for certain pincodes within India only. 

If you have any additional shipping relating queries, feel free to email us at [email protected] or call us at +91.900.423.5915